Refund & Return Policy
At House of Zoraya, we maintain strict hygiene and safety standards. Due to the nature of personal care products, we do not offer returns or refunds for reasons of personal preference, dissatisfaction, or change of mind.
Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong product, please notify us within 24 hours of delivery.
To be eligible for resolution:
- Send a clear photo of the entire delivery box, showing the issue and the shipping label.
- Email your concern and the photo to info@houseofzoraya.com
Please note:
We are unable to process claims submitted after 24 hours or without the requested photo evidence. This policy helps us work with our logistics partner to investigate and resolve issues efficiently.
Exclusions
We do not accept returns or issue refunds for:
- Opened, used, or tampered products
- Claims made without proper photographic evidence
- Requests made beyond 24 hours after delivery
If your case qualifies, we may offer a replacement or refund at our discretion. Our goal is to ensure that you receive your order in the right condition and without hassle.
