Terms & Conditions
Effective Date
10th November 2025
Use of the Website / Access
You may access the Website only for lawful purposes and in a permitted way. You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Website. We reserve the right, at our sole discretion, to block any user or disable an account if we believe there has been a breach of these Terms or of our fair usage policy.
Products, Orders & Availability
The Website offers for sale certain products (“Products”) for personal use only. By placing an order, you agree to these Terms. You may not resell or redistribute any Products purchased unless we explicitly permit it. We may cancel or reduce the quantity of any order at our discretion. We may change, suspend or discontinue any Product at any time. Product descriptions and images are indicative only.
Shipping, Delivery & Fulfilment
All orders are fulfilled via Amazon India. We ship to all pincodes serviced by Amazon India. International shipping is not yet available. Shipping charges and timelines are those shown on the Amazon website or app. Orders are typically processed within 24 hours. Tracking details will be provided via Amazon. Amazon India is our delivery partner.
Payment
Payments for Products must be made in full using accepted methods shown during checkout on Amazon. Applicable taxes are the responsibility of the buyer.
Returns, Exchanges & Damages
For any issues with your order, refer to our Returns & Exchange Policy. That policy is incorporated into these Terms.
Order Cancellation
Cancellations may be possible before dispatch. Once shipped, cancellations may not be allowed or may incur a restocking fee.
Intellectual Property & Website Content
All trademarks, designs, logos, and content are owned by House of Zoraya or its affiliates. No reproduction or distribution is permitted without written consent.
Prohibited Use
You agree not to use the Website for any unlawful activity, nor upload content that is offensive, abusive, defamatory or violates any laws. Unauthorised access, data scraping, spamming, or interference with Website operations is prohibited.
Third-Party Links
The Website may include links to other sites. We are not responsible for their content or any damages from using them.
Disclaimer of Warranties
The Website and Products are provided 'as is'. We disclaim all warranties, express or implied. Product availability and features may change without notice.
Limitation of Liability
We are not liable for indirect, incidental, or consequential damages. This includes data loss, access delays, third-party content issues, or Website malfunction.
Indemnification
You agree to indemnify and hold House of Zoraya harmless from claims related to your use of the Website or breach of these Terms.
Force Majeure
We are not responsible for delays or non-performance due to events beyond our control, including natural disasters, pandemics, or government actions.
Amendments
We may update these Terms at any time. Continued use of the Website after changes means you accept the revised Terms.
Governing Law & Dispute Resolution
These Terms are governed by Indian law. Any disputes shall be resolved in the courts of West Bengal.
Miscellaneous
These Terms, along with our Privacy and Returns policies, form the full agreement. If any provision is invalid, the rest remain enforceable. You may not assign these Terms without our consent.
Contact Us
For any questions, contact us at:
House of Zoraya
2nd Floor, Shop No.1, Home Square
Sevoke Road, Near NH Pillar No.83
Salugara, Siliguri, Jalpaiguri, West Bengal - 734008
Email: info@houseofzoraya.com
Phone: +91 8001121000
